Spinimax terms and conditions: account rules, payments and use

The Spinimax terms form the agreement between the user and Next Global Era Limited. They may be updated, with changes applying from publication. Open the current version immediately before registration, bonus activation or a payment and follow the rules set out there.

Operator and scope

Next Global Era Limited is registered in Belize under number 000030447 and states the address 9 Barrack Road, Belize City, Belize. The terms state an Anjouan licence under the Computer Gaming Licensing Act 007 of 2005, number ALSI-102310002-FI5. Next Global Era Cyprus Limited may act as a service company for certain payment services.

Eligibility to use the service

Users must be at least 18, or otherwise of legal gambling age where they are located. They must be in a jurisdiction that permits online gambling and are responsible for checking local restrictions themselves. A language interface is not an availability promise.

Registration and account

• Personal data must be accurate, complete and current.
• The account must be held in the user’s own name, not for another person.
• Generally, only one account is permitted per person, family, household, email, payment route, IP address or shared device.
• Spinimax may request age, identity and address evidence.
• Bets, payments or account features may be restricted until review is complete.

Registration with someone else’s information, multiple linked accounts or a payment method not registered to the account holder can result in closure and loss of bonuses.

Deposits, withdrawals and bonuses

Payments must be made in good faith. Chargeback attempts or the use of someone else’s payment method may be reviewed. Verification may be required before a withdrawal. Bonus funds have separate promotion rules, including minimum deposit, wagering factor, expiry and excluded games. Also check Payments, KYC Verification and Bonus.

Game rules and account security

The user is responsible for account credentials and activity. Errors, unclear settlement or suspicious access should be reported without delay. Game rules, cancellations and settlement of individual markets can be governed by product-specific rules.

Complaints and termination

Questions or complaints should be submitted through customer support using the registered email address. Describe the matter fully and keep ticket numbers. Spinimax names support@spinimax.com and live chat for help. Information on breaks, account closure and self-exclusion is available under Responsible Gambling.