Spinimax responsible gambling: limits and self-exclusion

Gambling should remain entertainment, not a way to earn a reliable income. Play only with money you can afford to lose, plan breaks and do not try to recover losses through larger or more frequent stakes.

Take warning signs seriously

Action is especially needed if gambling affects work or everyday life, causes conflict, involves borrowed money, leads to hidden stakes or makes personal boundaries hard to keep. The Spinimax self-assessment also identifies long periods of gambling alone, neglected obligations and depressive thoughts as clear warning signs.

If several signs apply, end the session, block further deposits and contact an independent advice service. If you are at immediate risk of self-harm, contact local emergency or crisis services straight away.

Practical protective measures

• Set a fixed money and time budget before starting.
• Take regular breaks and do not gamble under the influence of alcohol or drugs.
• Do not treat bonus funds as available income.
• Use temporary stake, deposit or loss limits where the account offers them.
• Close the account or request self-exclusion if breaks are not enough.

Self-exclusion and account closure

The published self-exclusion policy names customercare@spinimax.com for self-exclusion and asks for up to ten business days for processing. The same policy names customerassist@spinimax.com for ordinary account closure, says a request can first be made 90 days after the first successful deposit and allows up to 60 days for processing. Reopening requests are directed to support@spinimax.com.

Because these contacts differ by request type, check the current policy page before sending a message. State clearly whether you request protective self-exclusion or ordinary account closure, keep written confirmation, and do not continue to use the account while the request is being handled.

Independent support

Spinimax refers to Gamblers Anonymous, Gambling Therapy and GamCare. The Spinimax footer also links to BeGambleAware and Gambling Therapy. Independent counselling matters because it is not paid for by a gambling platform.

Protecting minors

Spinimax does not allow players under 18 and describes automatic and manual age checks. Protect devices with a password, do not save login details on shared devices, and keep card and account details away from minors. Filtering software can provide extra protection but does not replace supervision.

For account questions, use the confirmed routes under Contact. Identity and age-check guidance is available under KYC Verification.