Spinimax KYC verification: documents, levels and withdrawals

Know Your Customer verification helps establish identity, age, residence and, where risk is higher, source of funds. Spinimax describes a risk-based approach with simplified, standard and enhanced due diligence. Until identity is adequately established, account features, deposits or withdrawals may remain restricted.

The Spinimax KYC policy lists Germany among restricted countries, alongside other restricted jurisdictions. Check explicitly before registration or depositing whether access is lawful and available at your actual location.

When Spinimax may request a review

Verification may be requested at any time. The KYC policy identifies a withdrawal of any amount, a transaction assessed as suspicious and cumulative deposits above €5,000 as triggers for the full process. The supplementary AML policy also describes staged reviews at higher deposit or withdrawal amounts. The applicable level depends on risk, payment route, amount and customer profile.

Review trigger	Possible result
Withdrawal requested	Identity review before release
Unusual transaction	Additional evidence and manual review
Higher cumulative deposits	Full KYC or source-of-funds review
Mismatched account and payment details	Query, restriction or rejection

Documents that may be needed

Evidence	Requirements
Government photo ID	Passport, identity card or driving licence; front and back where applicable
Selfie with ID	Person, photo and document number must correspond with the ID
Proof of address	Bank statement, utility bill or official letter, no more than three months old
Source of funds	At enhanced review, for example employment, business, inheritance or investment

The full name should match across the account, identity evidence and address document. The ID must show the signature and all required data, and according to the policy must not expire within the next three months. In photographs, all four corners must be visible and the needed information legible.

Practical process

1. Open the verification feature in the protected account area.
2. Enter personal details exactly as they appear on the ID.
3. Upload complete, sharp images in the requested format.
4. If asked, provide only the specifically requested additional document.
5. Check the account status and contact support if the review is declined.

Do not send documents through public forms or social networks. Spinimax names support@spinimax.com and live chat for questions. Passwords, one-time codes and complete card data do not belong in a support message.

Review statuses and timing

Status	Meaning	Processing time
Submitted	Files have been sent for review	Not specified
Under review	Automated or manual checks are in progress	Not specified
Query / pending	A document is missing or unreadable	Not specified
Approved	The requested level has been completed	Not specified

Spinimax does not specify one standard total verification time. A completed identity review also does not guarantee an immediate withdrawal, because payment route, bonus status and transaction controls may be checked separately. Plan verification before an urgent withdrawal and compare the payment conditions on Payments.

Further practical steps are available under Registration and Contact.